Mobile / Live
At istanastart, your account data is handled with clear rules — what we collect, why we keep it, and how you stay in control. This policy applies to every interaction you have with us, from your first login to wallet activity through ShopeePay, LinkAja, or Bank Transfer, wherever local law permits access.
When you open an account with us, we collect the information needed to operate it — your registration details, login activity, and the payment methods you connect, such as ShopeePay, LinkAja, or Bank Transfer. We also record transaction records linked to your wallet so your account history stays accurate and accessible to you at any time. We do not sell your personal data to third parties. Data shared with payment processors — those handling ShopeePay top-ups, LinkAja quick deposits, or Bank Transfer verifications — is limited strictly to what those processors need to complete your request. Each processor operates under its own terms, and we recommend you review those separately. Data we collect is retained only for as long as your account is active or as required by applicable rules in your region. If you close your account, we will follow the retention schedule set out under this policy. Availability of the platform itself depends on local law and eligible regions in Indonesia. This policy may be updated; the current version is always shown on this page, and continued use of the platform after an update means you have seen the revised terms.
Used as a payment context chip — transaction records tied to ShopeePay deposits are stored in your account wallet log and are visible after login.
LinkAja quick deposit activity is recorded in your transaction history. Data passed to LinkAja is limited to what is needed to process that specific request.
Bank Transfer verification data is held only for the period required under this policy and is not shared beyond the processing pathway.
Not every digital touchpoint in your session falls under this single document. Understanding the boundary helps you know where to look when a question comes up — whether it concerns your account login, a wallet transaction, the content you browse on the site, or a third-party service you reach through a link on our pages.
This policy fully covers data collected when you register, log in, and manage your account settings on istanastart. Login timestamps, device type, and session records all fall inside this policy.
Payment data generated when you use ShopeePay, LinkAja, or Bank Transfer is covered here to the point it enters our system. What happens inside the payment provider's own network is governed by that provider's privacy terms.
Browsing behaviour on our pages — which game categories you open, how long you stay on a section — is tracked in aggregate to improve navigation. Individual content-browsing records are not shared externally.
Links or integrations pointing to services outside istanastart are not covered by this policy. We are not responsible for the data practices of external destinations; review their own terms before sharing information there.
You have concrete options when it comes to the data we hold on your account. These are not abstract rights — each one has a real path you can follow without waiting. Start by logging in to your account dashboard, where your profile details, linked payment methods, and transaction history are shown in one place. From there, you can review what is on record and spot anything that needs to be corrected. If you find an error in your registered details — name spelling, contact address, or payment method label — the correction path is inside your account settings. For anything that cannot be changed self-service, our support channel handles amendment requests directly. You can also ask us, in writing, what categories of data we hold and for how long. Response timelines depend on the complexity of the request and applicable regional requirements. Access depends on local law and eligible regions.
Log in and navigate to your account dashboard. Your profile, wallet history, and linked payment details are all visible there — no separate request needed for routine self-review.
Editable fields are available in your account settings page. For fields you cannot update yourself, contact our support team with the correct information and we will handle the amendment.
You can submit a written query asking which categories of data we hold on your account and how long each is retained. Use the contact path in the support section of this page.
If you want to close your account, contact our support team directly. We will follow the retention schedule in this policy for any records we are required to keep after closure.
Questions about your data, a correction request, or a query about how a specific payment record — ShopeePay, LinkAja, or Bank Transfer — appears in your account history can all be directed to our support team. Use the channel that suits you and include your registered account email so we can locate your record without delay.
Open the live chat from any page on istanastart once you are logged in. State that your query relates to this privacy policy and our team will route it to the right person.
Send a written request to the support email address shown in your account dashboard after login. Include your registered email and a clear description of your data question or correction request.
Some data actions — viewing your transaction history, checking linked payment methods, and editing editable profile fields — do not need a support ticket at all. Log in and check your dashboard first.
Data handling at istanastart follows a straightforward set of principles: collect only what is needed, store it securely, and make the retention period transparent. Cookies on this site are used for session management and aggregate traffic analysis — they do not carry personal financial data. You can adjust cookie preferences through your browser settings at any time, though some session features depend on cookies being active. For account security, access to your stored data is restricted to authenticated sessions. We do not display full payment credentials on screen after initial entry. Changes to sensitive account fields — such as your registered email or linked payment method — require verification steps shown in your account settings. The current state of your linked methods is visible on your account dashboard after login.
Cookies here serve session continuity and aggregate traffic tracking. No personal financial detail is stored in a cookie. Adjust your cookie preferences in your browser settings; session features may be affected if cookies are fully blocked.
Stored account data is accessible only through an authenticated login. Sensitive field changes require the verification steps shown in your account settings — the exact steps are displayed there, not assumed here.
We keep your data for the period your account is active, plus any additional period required under applicable regional rules. After account closure, retention follows the schedule in this policy and is not indefinite.
When this policy changes, the updated version appears on this page. The change date is noted at the top of the document. Continuing to use your account after an update confirms you have reviewed the revised version.
Real questions about how your data is handled, what rights you have, and how to act on them — answered directly from the terms of this policy.
We collect the details you enter during registration — name, contact information, and the payment method you link, such as ShopeePay, LinkAja, or Bank Transfer. Login activity and session records are also kept as part of your account history, visible after login.
Payment data is shared only with the processor handling your specific transaction — nothing beyond what is needed to complete the deposit. ShopeePay and LinkAja each operate under their own privacy terms, which we recommend reviewing directly on their platforms.
After closure, we follow the retention schedule set out in this policy. Some records must be kept for a period required under applicable regional rules. We do not retain data indefinitely — the schedule is described in the details section above.
Log in and go to your account settings. Editable fields can be updated directly. For fields that are not self-service editable, contact our support team with the correct detail and we will process the amendment. Include your registered email in any request.
Yes. Send a written query through the email contact shown in your account dashboard after login. State clearly that you are requesting a data category summary. Response timelines depend on request complexity and applicable regional requirements.
Cookies here handle session continuity and aggregate traffic analysis — no personal financial data is stored in them. You can adjust or block cookies in your browser settings. Note that some session-dependent features on the site may not function correctly if cookies are fully disabled.