Mobile / Live
These terms set out the rules that apply when you open and use your istanastart account — covering how we operate, what we expect from you, and what you can expect from us. Access to our services depends on local law and is available only in eligible regions where permitted.
By accessing your account and placing activity through our platform — whether you are browsing football markets, switching to live casino tables, or moving funds between your wallet sections — you agree to the conditions described on this page. These terms apply to every action taken under your registered account, including deposits processed through ShopeePay, LinkAja, and Bank Transfer, bets placed across sports and casino categories, and any communication sent to our support team. We may update these terms when operational or regulatory circumstances require it. When a meaningful change is made, we will notify you through your account dashboard before the revised version takes effect. Continued use of your account after that point means you accept the updated terms. If you do not agree with any revision, you should stop using the account and contact support to discuss your options. Nothing in these terms removes rights you hold under applicable local law, and any clause that cannot be enforced in your jurisdiction does not affect the remainder. Access to istanastart services is available only where local law and eligible region rules permit.
Understanding the scope of this policy helps you know which activities it covers and where separate rules may apply. We have broken this into four areas so the boundary is clear before you act.
These terms govern how you open, maintain and close your registered account. Login credentials, account verification steps, and session security all fall within this policy. Actions taken through your account — placing bets, reviewing history — are bound by these conditions.
Deposits and withdrawals processed through ShopeePay, LinkAja, or Bank Transfer are covered here. The terms set out how funds move between your wallet and your account balance. Transaction records shown in your account dashboard are the authoritative log of each movement.
Game content from studios available in our lobby — including titles under CQ9, Pragmatic Play and PG Soft — is subject to individual game rules displayed at the time of play. These terms cover your right to access that content; they do not override individual game mechanics or prize structures.
Services operated by external parties — payment processors, network providers, device operating systems — follow their own terms. We hold no authority over those conditions. Where a third-party service affects your ability to access your account, our support team is the right contact to start the resolution process.
These terms are not one-directional. You hold specific rights over your account, your records, and the information we hold on your behalf. Reviewing your transaction history is straightforward — log in, go to your account dashboard, and the full record of deposits, withdrawals and wager activity is listed there by date. If any detail in your account profile is incorrect — registered contact information, preferred payment method, or linked wallet — you can update it directly through account settings or ask our support team to walk you through the correction process. Questions about how a specific clause applies to your situation can be sent to support at any time; we will respond through the same channel you used to reach us. If you believe a transaction shown in your dashboard does not match what you authorised, raise it with support and reference the transaction ID visible on that record. Every request you send is logged on our end so the conversation has a clear trail.
Your full transaction log is accessible after login in the account dashboard. Each entry shows the date, amount, payment method and status — use the transaction ID when contacting support about a specific entry.
Account profile details — including contact information and linked payment methods such as ShopeePay or Bank Transfer — can be updated in account settings. For changes that require verification, support can guide you through the required steps.
If a term on this page is unclear or you want to know how it applies to a specific transaction or account action, reach out to our support team directly. We will respond through the same channel you open the conversation on.
For anything that cannot be resolved through account settings alone — disputed entries, access issues, wallet linking — contact support and quote your account identifier. Support will confirm receipt and work through the issue with you.
If any part of these terms raises a question you cannot resolve through your account dashboard, our support team is the right place to start. Reach us through the channel that works best for your situation.
Open the live chat widget from any page of the site while logged in. Share your account identifier and the specific clause or transaction you want to discuss. The conversation is logged and can be referenced in any follow-up.
Send a detailed message to our support email address shown on the contact page. Include your registered account email and the relevant transaction ID or term number. We respond through the same email thread so the record stays in one place.
The Help Centre in your account dashboard covers the most common policy questions — account changes, transaction status, wallet linking for ShopeePay, LinkAja, and Bank Transfer. Start there before opening a support ticket to find faster answers.
Keeping your information accurate and protected is central to how these terms operate in practice. Here is how we approach the four areas that matter most to you.
We collect only the information needed to operate your account — registration details, transaction records, and support correspondence. That data is used to process your activity, respond to your requests, and comply with applicable obligations. We do not sell your account data to third parties outside what applicable law requires.
We use cookies to keep your session active, remember your account preferences, and understand how pages are used so we can fix navigation problems. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how your account session behaves during login.
Your account credentials are your responsibility to keep confidential. We apply standard security measures on our end — encrypted connections, session time-outs, and login monitoring. If you notice activity in your account you did not authorise, contact support immediately using the live chat or email route above.
We retain account and transaction records for the period required under applicable local obligations. If you believe we hold inaccurate data about you, submit a correction request through support with your account identifier. We will review and confirm the outcome within the timeframe shown in the Help Centre.
These are the questions we hear most often about our terms and conditions. If yours is not here, the support team can answer it directly.
Yes. Every transaction processed through your account — whether you use ShopeePay, LinkAja, or a direct Bank Transfer — is governed by these terms. The transaction record shown in your account dashboard is the authoritative reference for each movement.
We notify you through your account dashboard before any meaningful change takes effect. Log in to see the current version of the terms. Continued use of your account after the notified date means you accept the revised terms as they stand.
Generally yes — raising a dispute does not automatically suspend your account. Contact support with the transaction ID visible in your dashboard and we will open a review. We will let you know if any restriction applies while the matter is being resolved.
Share your registered account email or account identifier, the specific section of the terms you are asking about, and any relevant transaction ID. This lets support locate your record quickly and give you a precise answer rather than a general one.
These terms cover your right to access game content available in our lobby. Individual game mechanics — including prize structures and bonus round rules for titles from Pragmatic Play, PG Soft, CQ9 and other studios — are governed by the rules shown within each game at the time of play.
Go to account settings to update most profile details directly. For changes that require verification, or if you believe a record we hold about you is incorrect, contact support via live chat or email with your account identifier and a clear description of what needs to be corrected.